AI-Powered Customer Support System

Customer inquiries pile up overnight and on weekends. Support teams can't respond fast enough — leaving customers waiting hours for answers to routine questions, damaging satisfaction and costing potential sales.

A 14-node Zapier workflow that triages every incoming email with AI, logs it automatically, then routes each inquiry down the correct response path — 24/7, without human intervention.

1. 1📧 Gmail Trigger — monitors inbox every 2 minutes for new customer emails
2. 2📊 Google Sheets — logs every inquiry instantly with full email details
3. 3🤖 ChatGPT (OpenAI) — analyzes email intent, tone, and urgency level
4. 4⏱️ Delay by Zapier — controlled hold to prevent API rate limiting
5. 5🔀 Paths — splits flow into 3 intelligent routing branches (A / B / C)
6. 6🛤️ Path A — billing & account inquiries: conditions → ChatGPT reply → Gmail send
7. 7🛤️ Path B — technical & product support: conditions → ChatGPT reply → Gmail send
8. 8🛤️ Path C — general questions & escalations: conditions → ChatGPT reply → Gmail send

• Response time cut from hours to under 2 minutes — even while the team sleeps
• 100% of inquiries logged and tracked in Google Sheets automatically
• Routine queries fully resolved with zero human involvement
• Team capacity freed for high-value work — not inbox triage